Group Booking Engine Terms and Conditions
Welcome to the Groupize.com website’s booking engine (the “Services”). The Services are provided solely to assist customers in making legitimate reservations with participating hotel properties (each a “Hotel”) and for no other purpose. The terms “we”, “us”, “our” and “Groupize” refer to Groupize, Inc., a Delaware corporation. The term “you” refers to the customer using the Services directly through Groupize.com or using them indirectly through our customer service agents.
By accessing or using the Services in any manner, including but not limited to making a reservation for a selected block of rooms at a property (a “Hotel”) at the specified rate through Groupize.com or through the use of our call center agents, you agree to be bound by the terms, conditions as written below (the “Agreement”) and you agree that this Agreement shall apply to all such transactions. The Services are offered to you conditioned upon your acceptance of the Agreement.
Please read the Agreement carefully. If you do not accept all of the terms and conditions contained in the Agreement, please do not use the Services directly through Groupize.com or make bookings using our call center agents. We reserve the right at any time, in our sole discretion, to change or otherwise modify the Agreement without prior notice to you, and your continued use of the Services directly or through our call center agents signifies your acceptance of the updated or modified Agreement. Be sure to return to this page each time you use the Services or contact our call center to book a Hotel stay to view the most current version of the Agreement.
Reservations; Confirmations; Hotel Terms and Conditions
You agree that each of your reservations is for the total number of rooms on the days you selected through the services (the “Room Block”). The Room Block will be considered a definite commitment.
You are required to provide us with a valid credit card to reserve a Room Block. To confirm a room within the Room Block, you, the organizer, or the guest attending your event, must secure the room by providing us with the same or another valid credit card. Shortly after you complete a reservation, you will receive an email confirmation with instructions as to how to manage the individual room reservations.
Groupize will not charge credit cards ourselves but will make them available to the Hotel with which you are attempting to book.
The booking and the Hotel’s ability to charge amounts to your and your attendees’ credit cards will be subject to the terms and conditions of the Hotel which will be visible at the time you complete a booking. Please review the applicable Hotel terms and conditions.
Please read the Hotel terms and conditions carefully. You agree to abide by the terms and conditions of purchase imposed by any Hotel with which you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the Hotel’s rules and restrictions regarding availability and use of fares, products, or services. Some Hotels may require you to present a credit card or cash deposit upon check-in to cover additional expenses incurred during your stay. Such deposit is unrelated to any payment for your hotel booking. You understand that any violation of any such Hotel’s rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel services, in your forfeiting any monies paid for such reservation(s), and/or in the Hotel debiting your credit cards for any costs the Hotel incur as a result of such violation.
Please be advised that it is often the case that each room in the Room Block must be confirmed on or before the applicable Cut-Off Date, or it will be released for resale to others. The “Cut-Off Date” is at the specific time and date set by the Hotel. Please refer to your reservation confirmation for the applicable Cut-Off Date. After the Cut-Off Date, attendees who do not have a confirmed reservation may still request rooms based on availability and at the Hotel’s then prevailing rate.
Prohibition on Transfer of Reservations
You may not transfer, assign or resell room rates or reservations. If you seek to transfer, assign or resell room rates or reservations, we may immediately terminate this Agreement and your reservation, and neither Groupize nor the Hotel it will not be liable to you or any others for the contracted rooms or rates and you may be required to pay the Hotel a cancellation fee as set forth in the Hotel terms and conditions.
You may add on additional services, such as meeting space or food and beverage, to your room block subject to the Hotel terms and conditions. You are responsible for complying with all Hotel policies and terms and conditions, including policies and terms regarding attrition and cancelation.
Cancellation by You
You may cancel your entire event (or any confirmed rooms within the Room Block) by contacting the Hotel directly at any time on or before the Cut-Off Date subject to the Hotel’s terms and conditions.
If you cancel your event for any reason (or any confirmed rooms within the Room Block) after the Cut-Off Date, or other than by contacting the Hotel directly, the Hotel may be authorized to bill the credit cards provided to us by you an amount equal to the room rate plus applicable taxes for the first night of each room confirmed within the Room Block as “cancellation damages.” The rooms in your Room Block will not be held in perpetuity and may be cancelled after the scheduled arrival date. If any confirmed room within the Room Block is unoccupied and is not canceled prior to the Cut-Off Date, the Hotel may charge your credit card cancellation damages for all such confirmed rooms and the reservations for such rooms shall be considered cancelled. Please review the terms of cancellation in the Hotel terms and conditions. You agree that any cancellation damages represent a reasonable estimate of the Hotel’s loss in the event of cancellation of all or part of your event.
Termination Grace Period
The Hotel may have the right to cancel your event and all rooms within a Room Block without penalty or liability to you, the Hotel, Groupize or any third party, following the date that you make your reservation through the Services or our call center. Please check the Hotel terms and conditions for the timing of such right.
Hotels have the right to charge the credit cards you provide to us with additional fees for early checkout, early check-in, portage fees, international transaction fees and other services and conditions. Please review the terms and conditions of the Hotel before booking any stay using the Services or our call center. The respective Hotel, and not Groupize, is responsible for such charges.
Your Obligations While Using the Services
As a condition of your use of the Services, you warrant that (i) you are at least 18 years of age; (ii) you possess the legal authority to create a binding legal obligation; (iii) you will use the Services in accordance with this Agreement; (iv) you will only use the Services to make legitimate reservations for you or for another person for whom you are legally authorized to act; (v) you will inform such other persons about the terms and conditions that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto; (vi) all information supplied by you through your use of the Services is true, accurate, current and complete, and (vii) if you have a Groupize.com account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and other person. We retain the right in our sole discretion to deny access to the Services, at any time and for any reason, including, but not limited to, for violation of this Agreement.
What You Agree Not to Do While Using the Services
As between you and Groupize, the content and information available through the Services (including, but not limited to, price and availability of Hotels), as well as the software and all underlying intellectual property used to provide the Services, belongs solely to us and is protected by applicable copyright laws. While you may make limited copies of the booking information you are provided through the Services or provided to you from a call center agent, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through Groupize.com. Additionally, you agree not to:
- (i) use the Services or the content available through the Services for any commercial purpose;
- (ii) make any speculative, false, or fraudulent Hotel reservation or any Hotel reservation in anticipation of demand;
- (iii) access, monitor or copy any content or information available through Groupize.com using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
- (iv) violate the restrictions in any robot exclusion headers on Groupize.com or bypass or circumvent other measures employed to prevent or limit access to the Services;
- (v) take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
- (vi) deep-link to any portion of Groupize.com (including, without limitation, the purchase path for any bookings) for any purpose without our express written permission; or
- (vii) “frame”, “mirror” or otherwise incorporate any part of Groupize.com into any other website without our prior written authorization.
THE SERVICES AND THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES PUBLISHED ON GROUPIZE.COM MAY INCLUDE INACCURACIES OR ERRORS, INCLUDING PRICING ERRORS. IN PARTICULAR, GROUPIZE DOES NOT GUARANTEE THE ACCURACY OF, AND DISCLAIMS ALL LIABILITY FOR, ANY ERRORS OR OTHER INACCURACIES RELATING TO THE INFORMATION AND DESCRIPTION OF THE HOTELS AND HOTEL SERVICES DISPLAYED THROUGH THE SERVICES (INCLUDING, WITHOUT LIMITATION, THE PRICING, PHOTOGRAPHS, LIST OF HOTEL AMENITIES, GENERAL PRODUCT DESCRIPTIONS, ETC.). IN ADDITION, GROUPIZE EXPRESSLY RESERVES THE RIGHT TO CORRECT ANY PRICING ERRORS MADE AVAILABLE THROUGH THE SERVICES AND/OR ON PENDING RESERVATIONS MADE UNDER AN INCORRECT PRICE. IN SUCH EVENT, IF AVAILABLE, WE WILL OFFER YOU THE OPPORTUNITY TO KEEP YOUR PENDING RESERVATION AT THE CORRECT PRICE OR WE WILL CANCEL YOUR RESERVATION WITHOUT PENALTY.
HOTEL RATINGS DISPLAYED THROUGH THE SERVICES ARE INTENDED AS ONLY GENERAL GUIDELINES, AND GROUPIZE DOES NOT GUARANTEE THE ACCURACY OF THE RATINGS. GROUPIZE AND THE HOTELS MAKE NO GUARANTEES ABOUT THE AVAILABILITY OF SPECIFIC PRODUCTS AND SERVICES. GROUPIZE AND THE HOTELS MAY MAKE IMPROVEMENTS AND/OR CHANGES TO THE INFORMAITON MADE AVAILABLE THROUGH THE SERVICES AT ANY TIME.
GROUPIZE AND THE HOTELS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES FOR ANY PURPOSE, AND THE INCLUSION OR OFFERING OF ANY PRODUCTS OR SERVICES THROUGH THE SERVICES DOES NOT CONSTITUTE ANY ENDORSEMENT OR RECOMMENDATION OF SUCH PRODUCTS OR SERVICES BY GROUPIZE. ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. GROUPIZE AND THE HOTELS DISCLAIM ALL WARRANTIES AND CONDITIONS THAT GROUPIZE.COM, THE SERVICES, ITS SERVERS OR ANY EMAIL SENT FROM GROUPIZE AND/OR THE HOTELS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. GROUPIZE AND THE HOTELS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THE SERVICES AND THE INFORMATION, SOFTWARE, AND PRODUCTS, MADE AVAILABLE THROUGH THE USE OF SUCH SERVICES, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT.
BY OFFERING FOR SALE TRAVEL TO PARTICULAR INTERNATIONAL DESTINATIONS, GROUPIZE DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH POINTS IS ADVISABLE OR WITHOUT RISK, AND IS NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.
THE HOTELS PROVIDING TRAVEL OR OTHER SERVICES THROUGH THE USE OF THE SERVICES ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF GROUPIZE. GROUPIZE IS NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OF ANY SUCH HOTELS OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING FROM YOUR STAY WITH SUCH HOTELS OR THEIR CONDUCT GENERALLY. GROUPIZE HAS NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE OR OTHER CAUSES BEYOND ITS DIRECT CONTROL, AND GROUPIZE SHALL HAVE NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, RE-ROUTING OR ACTS OF ANY GOVERNMENT OR AUTHORITY.
IN NO EVENT SHALL GROUPIZE AND/OR THE HOTELS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, YOUR ACCESS TO, DISPLAY OF OR USE OF GROUPIZE.COM OR THE SERVICES OR WITH THE DELAY OR INABILITY TO ACCESS, DISPLAY OR USE GROUPIZE.COM OR THE SERVICES (INCLUDING, BUT NOT LIMITED TO, YOUR RELIANCE UPON OPINIONS APPEARING THROUGH THE SERVICES; ANY COMPUTER VIRUSES, INFORMATION, SOFTWARE, LINKED SITES, PRODUCTS, AND SERVICES OBTAINED THROUGH THE SERVICES; OR OTHERWISE ARISING OUT OF THE ACCESS TO, DISPLAY OF OR USE OF THE SERVICES) WHETHER BASED ON A THEORY OF NEGLIGENCE, CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND EVEN IF GROUPIZE AND/OR THE HOTELS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
If, despite the limitation above, Groupize or the Hotels are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then the liability of the Groupize and its officer, directors, agents and affiliates and/or the Hotels will in no event exceed, in the aggregate, the greater of (a) the service fees you paid to Groupize, Inc. in connection with such transaction(s) through the use of the Services, or (b) One-Hundred Dollars (US$100.00) or the equivalent in local currency.
The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these terms is found to have failed of its essential purpose. The limitations of liability provided in these terms inure to the benefit of Groupize.
You agree to defend and indemnify Groupize and the Hotels and their respective officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:
- (a) your breach of this Agreement or the documents referenced herein;
- (b) your violation of any law or the rights of a third party; or
- (c) your use of the Services.
Links To Third-Party Sites
The Services may contain hyperlinks to websites operated by parties other than Groupize. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
In accordance with the Digital Millennium Copyright Act (“DMCA”) and other applicable law, Groupize has adopted a policy of terminating, in appropriate circumstances and at Groupize’s sole discretion, subscribers or account holders who are deemed to be repeat infringers. Groupize may also at its sole discretion limit access to the Services and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement. If you believe that an account holder or subscriber is a repeat infringer, please provide information sufficient for us to verify that the account holder or subscriber is a repeat infringer when filing your notice.
Groupize.com and the Services are operated by a U.S. entity and this Agreement is governed by the laws of the Commonwealth of Massachusetts, USA. You hereby consent to the exclusive jurisdiction and venue of courts in Massachusetts, USA, in all disputes arising out of or relating to the use of the Services. Use of the Services is unauthorized in any jurisdiction that does not give effect to all provisions of this Agreement, including, without limitation, this paragraph.
You agree that no joint venture, partnership, or employment relationship exists between you and Groupize as a result of this Agreement or use of the Services.
Our performance of this Agreement is subject to existing laws and legal process, and nothing contained in this Agreement limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of the Services or information provided to or gathered by us with respect to such use. To the extent allowed by applicable law, you agree that you will bring any claim or cause of action arising from or relating to your access or use of the Services within two (2) years from the date on which such claim or action arose or accrued or such claim or cause of action will be irrevocably waived.
If any part of this Agreement is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision of this Agreement at any time does not waive our right to enforce the same or any other provision(s) hereof in the future.
This Agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between you and Groupize with respect to the Services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and Groupize with respect to the Services. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
Fictitious names of companies, products, people, characters, and/or data mentioned on this Website are not intended to represent any real individual, company, product, or event.
Any rights not expressly granted herein are reserved.
For quick answers to your questions or ways to contact us, visit our Customer Contact Center. Or, you can write to us at:
- Attn: Customer Service
- Groupize, Inc.
- 100 Cummings Center, Suite 343C
- Beverly, MA 01915
Revised January 20, 2015